Customer Journeys - Lisa D. Foster, Leadership Coaching & Training

Leadership Starts with the Little Clues | Customer Journey: Jim, Part 1 of 6

August 14, 2026

Paying attention to the little clues will help you get ahead of situations better. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep his team functioning. His journey explores leadership presence, empathy, decision making, managing low performers, and helping talented employees grow. Each post explores a real coaching conversation or…

Preparing for Your Next Leadership Role | Customer Journey: Kami, Part 7 of 7

Ask questions to generate buy in, take ownership of changes, and connect the changes to their motivation. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post explores a real coaching conversation or leadership challenge from that journey. This is the seventh post in…