Customer Journeys - Lisa D. Foster, Leadership Coaching & Training

When You Stop Solving Other People’s Problems | Customer Journey: Oliver, Part 1 of 5

Over the six months I worked with him, Oliver made a profound shift from being a solver of problems to becoming a strategic partner for collaborative solutions. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching…

What Susan Ultimately Learned About Leadership Growth | Customer Journey: Susan | Part 6 of 6

June 17, 2026

Customer Journeys

By identifying her best practices, Susan navigated the transitions and leadership growth with uncommon grace, maturity, and steadiness. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the last post in the series. Over the six months that I worked with her, Susan faced two…