Customer Journeys

Listening improves understanding and helps to get buy in. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post explores a real coaching conversation or leadership challenge from that journey. This is the fourth post in the series. Within a few weeks, Kami reported…