Customer Journeys

Kami on her customer journey learning how to stop micromanaging

Helping a New Team Member Build Trust on a Team | Customer Journey: Kami, Part 6 of 7

Kami knows how it feels to be unsure and to have a little assertiveness go the wrong way. Her advice: “Just try to prioritize listening more and get your ego out of the way.” Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post…

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Kami gets more leadership visibility as she continues her customer journey

Getting Noticed by Senior Leadership | Customer Journey: Kami, Part 5 of 7

A new CEO brings fresh energy and strategic clarity, making Kami feel more confident in the brand. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post explores a real coaching conversation or leadership challenge from that journey. This is the fifth post in…

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Lisa D. Foster, Ph.D. ACC  is an independent coach. As an Associate Certified Coach by the International Coaching Federation, Lisa honors and abides by the ICF Code of Ethics.  All coaching sessions and consultations are confidential.

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