Customer Journeys - Lisa D. Foster, Leadership Coaching & Training

Learning About Impulse Control | Customer Journey: Karen, Part 2 of 5

August 5, 2026

Sometimes people hear you better if you find a softer approach. Customer Journey Series: Karen This article is part of a customer journey series following “Karen,” a first time manager in a small non-profit learning how to manage a team, motivate people, and promote collaboration. Her journey explores empathy, communication, conflict resolution, and learning how to manage people—not just tasks. Each post explores a real coaching conversation or leadership challenge from that journey. This is the second post in Karen’s…

Manage People, Not Tasks | Customer Journey: Karen, Part 1 of 5

Karen, a first-time manager, was valuable to the organization but considered a difficult employee—on track to get fired if she didn’t improve her people skills. Customer Journey Series: Karen, A Difficult Employee This article is part of a customer journey series following “Karen,” labeled as a difficult employee. She was a first time manager in a small non-profit learning how to manage a team, motivate people, and promote collaboration. Her journey explores empathy, communication, conflict resolution, and learning how to…