Customer Journeys

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Strategies to Get People Aligned and Moving Forward | Customer Journey: Oliver, Part 3 of 5

Break down the silos and show everyone that the problems are everyone’s problems. We need team alignment to work together to solve them. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge…

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Oliver learns how empathy builds trust

How Empathy Builds Trust at Work | Customer Journey: Oliver, Part 2 of 5

Oliver learns that empathy is a method for uncovering the fears, concerns, and risks that prevent organizations from moving forward. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge from that journey.…

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Lisa D. Foster, Ph.D. ACC  is an independent coach. As an Associate Certified Coach by the International Coaching Federation, Lisa honors and abides by the ICF Code of Ethics.  All coaching sessions and consultations are confidential.

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