How Empathy Builds Trust at Work | Customer Journey: Oliver, Part 2 of 5
Oliver learns that empathy is a method for uncovering the fears, concerns, and risks that prevent organizations from moving forward. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge from that journey.…
