Customer Journeys

Kami at the start of her customer journey learning about speaking up at work

Speaking Up and Finding Your Voice | Customer Journey: Kami, Part 1 of 7

Kami recognized that changes were coming, and she wanted her team to be positioned for them. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post explores a real coaching conversation or leadership challenge from that journey. This is the first post in the…

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A portrait of Oliver at as a strategic partner and trusted advisor

The Leadership Shift from Subject Matter Expertise to Strategic Partnership | Customer Journey: Oliver, Part 5 of 5

At first, empathy was deeply counterintuitive for Oliver. He had built his career on being the person with the answers. To become a strategic partner, he would have to change his leadership style. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization.…

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Lisa D. Foster, Ph.D. ACC  is an independent coach. As an Associate Certified Coach by the International Coaching Federation, Lisa honors and abides by the ICF Code of Ethics.  All coaching sessions and consultations are confidential.

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