Customer Journeys

A biotech sales executive, Susan navigated two inflection points in six months— a promotion and a merger—to become an organizational leader. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the first post in Susan’s series. Susan came to me at an inflection point. She…