Customer Journeys

To build leadership success, Susan had to learn how to manage goals and demands from above while protecting her team’s boundaries and maintaining performance. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the fifth post in the series. As Susan started to see the…

Instead of taking on more responsibility, leading at scale means developing leadership across the whole team. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the fourth post in the series. After Susan’s team hit crazy numbers for Q3 and Q4, her CEO announced that…