Customer Journeys

Oliver learns to leverage trust to promote cross-functional collaboration

How to Break Through When Collaboration Gets Tough | Customer Journey: Oliver, Part 4 of 5

The legal team was very risk averse and getting in the way of progress. Oliver uses trust to promote cross-functional collaboration. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge from that…

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Smiling man with glasses in a blue shirt stands with arms crossed in a bright, open office.

Strategies to Get People Aligned and Moving Forward | Customer Journey: Oliver, Part 3 of 5

Break down the silos and show everyone that the problems are everyone’s problems. We need team alignment to work together to solve them. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge…

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Lisa D. Foster, Ph.D. ACC  is an independent coach. As an Associate Certified Coach by the International Coaching Federation, Lisa honors and abides by the ICF Code of Ethics.  All coaching sessions and consultations are confidential.

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