Learning to Handle a Distant Boss and Lead Yourself — Marcus, Post 3 of 6
Ever get a lukewarm review from a boss who was never around enough to help you develop your skills? After his first full year in his new post,
August 20, 2026
Leadership Ideas
Leadership insights & stories
Practical coaching ideas, customer journeys, and tools to lead with confidence.
Learning How to Be More Approachable at Work — Marcus, post 2 of 6
Been told you’re ‘unapproachable’ or ‘too assertive’ — but you’re not sure what you could possibly change? As Marcus continued coaching, we explored why some people thought he
August 20, 2026
From Moving Laterally to Moving Up — Marcus Post 1 of 6
A few years in, still moving sideways instead of up — and wondering if something about how you come across is holding you back? Marcus had worked for
August 20, 2026
Managing a Low Performer Through Encouragement | Customer Journey: Jim, Part 3 of 6
How an employee feels about their job determines how hard they work to get results. Customer Journey Series: Jim This article is part of a customer journey series
August 19, 2026
Managing Amid Chaos: Anticipate Questions | Customer Journey: Jim, Part 2 of 6
Mapping out questions and laying out clear choices in advance helps leaders strategize and make the most out of shifting priorities. Customer Journey Series: Jim This article is
August 17, 2026
Leadership Starts with the Little Clues | Customer Journey: Jim, Part 1 of 6
Paying attention to the little clues will help you get ahead of situations better. Customer Journey Series: Jim This article is part of a customer journey series following
August 14, 2026
Preparing for Your Next Leadership Role | Customer Journey: Kami, Part 7 of 7
Ask questions to generate buy in, take ownership of changes, and connect the changes to their motivation. Customer Journey Series: Kami This article is part of a customer
July 17, 2026
Helping a New Team Member Build Trust on a Team | Customer Journey: Kami, Part 6 of 7
Kami knows how it feels to be unsure and to have a little assertiveness go the wrong way. Her advice: “Just try to prioritize listening more and get
July 15, 2026
Getting Noticed by Senior Leadership | Customer Journey: Kami, Part 5 of 7
A new CEO brings fresh energy and strategic clarity, making Kami feel more confident in the brand. Customer Journey Series: Kami This article is part of a customer
July 13, 2026