Practical coaching ideas, customer journeys, and tools to lead with confidence.
By identifying her best practices, Susan navigated the transitions and leadership growth with uncommon grace, maturity, and steadiness. Customer Journey Series: Susan This article is part of a
To build leadership success, Susan had to learn how to manage goals and demands from above while protecting her team’s boundaries and maintaining performance. Customer Journey Series: Susan
Instead of taking on more responsibility, leading at scale means developing leadership across the whole team. Customer Journey Series: Susan This article is part of a customer journey
At higher levels, experienced executives often help each other manage stress by listening, validating the stakes, and talking their way back to steadiness. Customer Journey Series: Susan This
To turn around low performers, Susan stopped focusing on what she needed from them and started focusing on what they needed from her. Customer Journey Series: Susan This
A biotech sales executive, Susan navigated two inflection points in six months— a promotion and a merger—to become an organizational leader. Customer Journey Series: Susan This article is
If you’ve ever wondered what leadership coaching is really like, these customer journeys offer a glimpse into the experience. This summer I’m blogging about six customer journeys. Each
Sometimes things don’t add up, even when you’re trying to figure out why it’s hard to think clearly at work. There are moments in leadership where you can’t
How to Get Clarity at Work When Nothing Is Moving the Way It Should If you’ve been following my posts for the last couple weeks, you may recognize