What Leadership Coaching Actually Looks Like: Five Customer Journeys

Infographic of six leadership coaching stories along a winding road, with profile photos and name captions (Susan, Oliver, Marcus, Kami, Jim, etc.).

People often ask me what leadership coaching actually looks like — what really happens in those conversations, week after week, year after year. Here’s what leadership coaching actually looks like. In practice, it starts with confidence, and everything else grows from there. Over the years, I’ve worked with leaders across industries — biotech, pharma, finance, […]

I’m a Perfectionist. I Want to Be the Best at Everything.

Image of a man measuring a blade of grass for post about a perfectionist

Do you hold back your best ideas in meetings because you’re not sure you’re good enough to speak up? A few years ago, a client made an admission in our first meeting that has stuck with me: “I’m a perfectionist. I want to be the best at everything.” The client was thoughtful, self-aware, and by […]

Stop Second-Guessing Yourself: A Live Workshop on Building Confidence

Man give his team high fives after one-on-ones that actually work

I’m hosting a live workshop on building leadership confidence — Stop Second-Guessing Yourself — on September 30. Do you ever second-guess yourself or doubt your leadership confidence because you’re not sure how to speak up effectively? Have you ever spoken up and found that others disagreed, only to later find yourself holding back for months? […]

What the Leadership Journeys Taught Me About Confidence, Empathy, and Trust

Roadmap graphic to illustrate customer journey

As I reflect on these customer journeys, I see leaders with different challenges — all learning the same lesson — that caring about people is at the core of leadership. The challenges looked different on the surface, but the lessons kept coming back to a truth I’ve believed from the beginning: leadership is more human than […]

Leadership Presence Starts With Leadership Fundamentals | Customer Journey: Jim, Part 6 of 6

Jim learns a lot from managing his low performers

What started as a desire to improve executive presence became a deeper understanding of leadership itself. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep […]

Encouraging Career Growth | Customer Journey: Jim, Part 5 of 6

Jim in his customer journey learning how empathy and listening are powerful leadership tools

Promotions get harder the higher you go. Doing 80% right won’t get you there. You need the whole package to move up. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, […]

Build Confidence in Yourself — Marcus Post 6 of 6

A portrait of Marcus, an executive looking to move up

If you’ve been waiting for someone else to boost your confidence, here’s how to build confidence on your own terms. When Marcus first came to coaching, he wanted help preparing for a job interview, but soon he found that what he really wanted was to build confidence in himself. Customer Journey: Marcus Marcus was a […]