admin - Lisa D. Foster, Leadership Coaching & Training

Leadership Starts with the Little Clues | Customer Journey: Jim, Part 1 of 6

August 14, 2026

Paying attention to the little clues will help you get ahead of situations better. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep his team functioning. His journey explores leadership presence, empathy, decision making, managing low performers, and helping talented employees grow. Each post explores a real coaching conversation or…

How to Resolve Conflict | Customer Journey: Karen, Part 4 of 5

Listening resolves conflict. People need to be heard to be happy and productive at work. Customer Journey Series: Karen This article is part of a customer journey series following “Karen,” a first time manager in a small non-profit learning how to manage a team, motivate people, and promote collaboration. Her journey explores empathy, communication, conflict resolution, and learning how to manage people—not just tasks. Each post explores a real coaching conversation or leadership challenge from that journey. This is the…