What Low Performers Actually Need From Leaders | Customer Journey: Susan, Part 2 of 6
To turn around low performers, Susan stopped focusing on what she needed from them and started focusing on what they needed from her. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the second post in the series. In one of our earliest conversations, we…
