admin - Lisa D. Foster, Leadership Coaching & Training

The Leadership Shift from Subject Matter Expertise to Strategic Partnership | Customer Journey: Oliver, Part 5 of 5

June 29, 2026

At first, empathy was deeply counterintuitive for Oliver. He had built his career on being the person with the answers. To become a strategic partner, he would have to change his leadership style. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization.…

How to Break Through When Collaboration Gets Tough | Customer Journey: Oliver, Part 4 of 5

The legal team was very risk averse and getting in the way of progress. Oliver uses trust to promote cross-functional collaboration. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge from that…