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Managing Amid Chaos: Anticipate Questions | Customer Journey: Jim, Part 2 of 6

August 17, 2026

Mapping out questions and laying out clear choices in advance helps leaders strategize and make the most out of shifting priorities. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep his team functioning. His journey explores leadership presence, empathy, decision making, managing low performers, and helping talented employees grow. Each…

Leadership Starts with the Little Clues | Customer Journey: Jim, Part 1 of 6

Paying attention to the little clues will help you get ahead of situations better. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep his team functioning. His journey explores leadership presence, empathy, decision making, managing low performers, and helping talented employees grow. Each post explores a real coaching conversation or…