Practical coaching ideas, customer journeys, and tools to lead with confidence.
Instead of feedback, try feedforward to get better results, even when the message itself is just as tough. Feedforward instead of feedback is one of the simplest shifts
What started as a desire to improve executive presence became a deeper understanding of leadership itself. Customer Journey Series: Jim This article is part of a customer journey
It’s the leader’s job to make sure the assignment fits the person. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a
How an employee feels about their job determines how hard they work to get results. Customer Journey Series: Jim This article is part of a customer journey series
Mapping out questions and laying out clear choices in advance helps leaders strategize and make the most out of shifting priorities. Customer Journey Series: Jim This article is
Paying attention to the little clues will help you get ahead of situations better. Customer Journey Series: Jim This article is part of a customer journey series following
Ask questions to generate buy in, take ownership of changes, and connect the changes to their motivation. Customer Journey Series: Kami This article is part of a customer
Listening improves understanding and helps to get buy in. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in
The legal team was very risk averse and getting in the way of progress. Oliver uses trust to promote cross-functional collaboration. Customer Journey Series: Oliver This article is