Communications - Lisa D. Foster, Leadership Coaching & Training

How to Break Through When Collaboration Gets Tough | Customer Journey: Oliver, Part 4 of 5

June 26, 2026

The legal team was very risk averse and getting in the way of progress. Oliver uses trust to promote cross-functional collaboration. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching conversation or leadership challenge from that…

How to Prepare for a Difficult Conversation at Work (So It Actually Works)

Successful Preparation for a Difficult Conversation Means Starting Before You Begin Learning how to prepare for a difficult conversation at work is what determines whether that conversation actually leads to a result. Most people focus on what to say. But by the time the conversation starts, the outcome is often already set. Because what matters most isn’t the words you choose in the moment. It’s: Without that, even a well-intended conversation can go nowhere. Key Takeaways A Conversation That Could…