Practical coaching ideas, customer journeys, and tools to lead with confidence.
Why people don’t listen to you at work—it’s one of the most common leadership frustrations. At some point, nearly every client comes to me mystified about why people
Animal empathy? Research suggests that many animals empathize just like we do—or at least sort of like we do. The basis for animal empathy is mirror neurons, which
Today I’m sharing another book about empathy that saves lives and that has deepened my gratitude for empathy. Empathy that saves lives? Yes, this is a book about
One step beyond feeling empathy is tactical empathy, or what some people call, validation. Tactical empathy is the act of letting another person know you see them, you
Empathy vs sympathy: they sound alike but they are quite different. We feel sympathy for someone and, in contrast, we feel empathy with someone, that’s the difference between
Visibility at work isn’t about self-promotion; it’s about connection. Without visibility at work, even your best work can go unnoticed. Career visibility is how people know what you
Think about it: how hard would you work if your boss didn’t understand or care about you? That’s the power of empathy at work. Key Takeaways Just like
Everyone wants influence at work, whether it’s with their boss, their team, or colleagues across the organization. The question is: what’s the best way to earn it? Influence
Validation in leadership is an often overlooked skill that builds trust and performance. Key Takeaways Validation at work is one of the deepest human needs—and one of the