Seven Signs of Anxiety
Learn the seven signs of anxiety that show your stress level has tipped beyond the healthy point.
Getting Tone Right in Email
https://youtu.be/F-YuO562M0k I feel sorry for this guy. Not because his car is jacked up–it’s a commercial after all–but because, as an actor, he has the same script as a 16-year-old girl getting surprised with a car for her birthday. His job is to make us feel sorry for him, but the words are not going to get him there. He only has tone to do it. The commercial is effective because he and the girl get the tone right. There…
If You Want to Explain Behavior, Look at Mindset
The difference between scarcity and abundance mindsets explains a lot about why we get the best or worst out of people. A scarcity mindset can result in some pretty awful actions, like those of Harvey Weinstein or Larry Nassar. An abundance mindset can enable the most extraordinary actions, like those of Malala Yousafzai, or the many heroes who went back into the massacre in Las Vegas to save more lives. If you want to inspire people to do more than they…
6 Steps to Better Outcomes for Talking to Employees
An astounding number of managers and business leaders, 67% of them, report being uncomfortable communicating with their employees. That discomfort is about half attributable to the difficulty of delivering tough messages to employees, from feedback to company initiatives. It also includes a fair share of people who find it difficult to communicate even good news to employees. It’s difficult for many bosses to even deliver positive feedback like crediting others with good ideas (16%) or praising employees for their achievements…
I Have a Dream: 3 Ways to be More Memorable
“I have a dream.” It’s rightly famous, perhaps one of the most memorable lines ever spoken. So, why do we remember some phrases and not others? More importantly: How do we say something in a way that other people, like our teams, remember our message? Martin Luther King knew exactly how to write so that people will remember the key message. Repetition, he knew, was important. And a lot of it. He’d used it in his Nobel Prize Acceptance Speech,…
How Amazon.com Got Its Name
Actually, I have no idea how Amazon.com got its name. Imagining how it got its name illustrates the power of an image–painting a picture in words.