Even difficult conversations are easier and more productive when you use story telling and images.
Empathy That Saves Lives: Lessons from Chris Voss | My Gratitude Project Day 18
Today I’m sharing another book about empathy that saves lives and that has deepened my gratitude for empathy. Empathy that saves lives? Yes, this is a book about how empathy, or the lack of it, results in life or death. The title is Never Split the Difference: Negotiating as If Your Life Depends on It, by Chris Voss. This is another personal and practical book, this time by a former FBI terrorist negotiator. Voss details his own journey to learn…