Managing Up

Jim in his customer journey learning how empathy and listening are powerful leadership tools

Managing Amid Chaos: Anticipate Questions | Customer Journey: Jim, Part 2 of 6

August 17, 2026
Customer Journeys

Mapping out questions and laying out clear choices in advance helps leaders strategize and make the most out of shifting priorities. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep his team functioning. His journey explores leadership presence, empathy, decision making, managing low performers, and helping talented employees grow. Each…

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Kami gets more leadership visibility as she continues her customer journey

Getting Noticed by Senior Leadership | Customer Journey: Kami, Part 5 of 7

July 13, 2026
Customer Journeys

A new CEO brings fresh energy and strategic clarity, making Kami feel more confident in the brand. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post explores a real coaching conversation or leadership challenge from that journey. This is the fifth post in…

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Lisa D. Foster, Ph.D. ACC  is an independent coach. As an Associate Certified Coach by the International Coaching Federation, Lisa honors and abides by the ICF Code of Ethics.  All coaching sessions and consultations are confidential.

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