Managing Up - Lisa D. Foster, Leadership Coaching & Training

Managing Up and Down at the Same Time | Customer Journey: Kami, Part 3 of 7

July 6, 2026

Ask more questions and help them reflect more. Customer Journey Series: Kami This article is part of a customer journey series following “Kami,” a sales leader in pharma managing competitive changes and new leadership. Her journey explores building leadership confidence, managing up, navigating organizational change, and positioning herself for the next level. Each post explores a real coaching conversation or leadership challenge from that journey. This is the third post in the series. A few months into coaching, Kami reported…

When You Stop Solving Other People’s Problems | Customer Journey: Oliver, Part 1 of 5

Over the six months I worked with him, Oliver made a profound shift from being a solver of problems to becoming a strategic partner for collaborative solutions. Customer Journey Series: Oliver This article is part of a customer journey series following “Oliver,” a CTO in a pharma company scaling up to begin commercialization for a new drug. Oliver was facing a growing team, fast growing IT expansion, and collaboration across a rapidly expanding organization. Each post explores a real coaching…