Practical coaching ideas, customer journeys, and tools to lead with confidence.
When you practice everyday empathy, life gets easier. Everyday empathy isn’t just a feeling. It’s a skill to use daily. My husband, Gary, is a master of empathy
Ironically, empathy and change are more closely related than most people think. Empathy and change might seem to be opposites, but the secret of empathy is that it
Acceptance is another powerful practice related to empathy. Acceptance is acknowledging the reality of a situation without judging or trying to change it. This is a powerful practice
When we break it down, empathy becomes a number of small acts and practices of empathy. Here are a few practical and tactical practices of empathy, with special
When empathizing, there is another step beyond mirroring: naming feelings. If you want someone to know that you empathize with them, try naming their feelings. Naming feelings can
Mirroring and trust happen without trying, but when we learn to do it consciously, magical things happen. Mirroring and trust are naturally related. Most of the time when
Innate mirror neurons hardwire us for empathy. We are born with mirror neurons and empathy, which promote the emotional connection we need to thrive. How we use empathy
One step beyond feeling empathy is tactical empathy, or what some people call, validation. Tactical empathy is the act of letting another person know you see them, you
Empathy vs sympathy: they sound alike but they are quite different. We feel sympathy for someone and, in contrast, we feel empathy with someone, that’s the difference between