Why People Question Your Best Answers
People will question your best answers if they’re afraid you don’t understand their problems. Even when you have the best solutions, and you know exactly how to make
October 14, 2026
Leadership insights & stories
Practical coaching ideas, customer journeys, and tools to lead with confidence.
Why Just Speaking Up Doesn’t Work (And What Actually Does)
Have you ever hesitated about speaking up at work, even when you knew exactly what to say? Christina hesitated about speaking up at work, and her hesitation haunted
September 16, 2026
How Empathy Builds Trust at Work | Customer Journey: Oliver, Part 2 of 5
Oliver learns that empathy is a method for uncovering the fears, concerns, and risks that prevent organizations from moving forward. Customer Journey Series: Oliver This article is part
June 22, 2026
Leadership Empathy: The Moment Your Team Stops Engaging (and Most Leaders Miss It)
When you’re being most efficient, you may be at your least empathetic. Most leaders don’t notice the exact moment their team starts to disengage. Because it doesn’t happen
April 24, 2026
What Changes in Conflict When Leadership Matures
The Leadership Conflict Shift Mature Leaders Make As people rise into mature leadership, conflict starts to look different. They realize that most people are not trying to win.
February 23, 2026
What Leaders Were Actually Searching for in 2025
And What It Tells Us About Where Leadership Skills Are Headed Over the past year, thousands of leaders came to this site looking for help on leadership skills.
December 24, 2025
Thanksgiving Gratitude: A Little Empathy at the Table | My Gratitude Project Day 27
It’s Thanksgiving. Empathy and food — is there a connection? I don’t think so. Let’s all just be grateful today for the food we have, and empathize with
November 28, 2025
Empathy That Saves Lives: Lessons from Chris Voss | My Gratitude Project Day 18
Today I’m sharing another book about empathy that saves lives and that has deepened my gratitude for empathy. Empathy that saves lives? Yes, this is a book about
November 18, 2025
How Caroline Fleck’s Book “Validation” Deepened My Gratitude for Empathy | My Gratitude Project Day 17
This is a post of gratitude for Caroline Fleck’s book, “Validation,” a must-read for anyone who wants better relationships in life. Why am I talking about empathy? After
November 17, 2025