Motivate your team with self-esteem, which makes them feel better, and self-actualization, which encourages them to try harder.
As you would with any other important conversation, take time to prepare for empathy. Preparing for empathy will help you improve your results. If you want to use empathy tactically to influence somone, take time to prepare. Empathy as a skill is not to be taken lightly. Here are 5 questions to prepare yourself before you try to empathize with someone else. 1. What are their motives? Consider what they are doing now and their reasons for doing this. Do…
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A new poll reveals how empathy and leadership work together. Ask your grandfather about empathy and leadership, and he might draw a blank. His attitude about empathy and yours probably differ significantly. These generational expectations are showing up in the workplace and in polls that help us understand important trends. In a recent poll, Deloitte Digital asked Gen Z what they wanted most in their boss. Empathy ranked second for Gen Z, and fifth for their bosses. What is happening…
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The psychology of empathy is the science behind empathy. It works in everyday life and also in extraordinary moments. What exactly is the psychology of empathy? Psychologists have been studying empathy for decades. They are in the business of helping people change, and they are academically minded. So, psychology has been an invaluable source of data on what works to help people change. I’m deeply grateful for the brilliant researchers who have studied empathy and alerted us to its power.…
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What gets in the way of empathy and change? Mostly it’s what psychologists call cognitive bias. Cognitive biases are unconscious and irrational brain processes that literally distort the way we see the world. Psychologists have identified over 180 cognitive biases that skew how we perceive and remember events in the past and influence how hard we are willing to try or resist change in the future. Here are a few of the biases that come up a lot at work:…
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Ironically, empathy and change are more closely related than most people think. Empathy and change might seem to be opposites, but the secret of empathy is that it is what most people need in order to be ready to change. Resistance operates a lot like Newton’s Third Law of Physics. For every action, there is an equal and opposite reaction. What it means is that forces come in pairs. It may not seem like it, but if you push against…
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Evaluate potential coaches with these questions to ask a coach before hiring them. Once you’ve clarified what you want from coaching, the next step is to vet some coaches and see if you are a good match. These seven questions will help you interview them with confidence and find someone whose experience, credentials, and coaching style fit your goals. Key Takeaways for Questions to Ask a Coach Before You Hire Them If you only have a minute Why it matters…
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