Emotional Intelligence

Getting Tone Right in Email

I feel sorry for this guy. Not because his car is jacked up–it’s a commercial after all–but because, as an actor, he has the same script as a 16-year-old girl getting surprised with a car for her birthday. His job is to make us feel sorry for him, but the words are not going to get him there. He only has tone to do it. The commercial is effective because he and the girl get the tone right. There is…

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If You Want to Explain Behavior, Look at Mindset

The difference between scarcity and abundance mindsets explains a lot about why we get the best or worst out of people. A scarcity mindset can result in some pretty awful actions, like those of Harvey Weinstein or Larry Nassar. An abundance mindset can enable the most extraordinary actions, like those of Malala Yousafzai, or the many heroes who went back into the massacre in Las Vegas to save more lives. If you want to inspire people to do more than they…

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Lisa D. Foster, Ph.D. ACC  is an independent coach. As an Associate Certified Coach by the International Coaching Federation, Lisa honors and abides by the ICF Code of Ethics.  All coaching sessions and consultations are confidential.

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