Encouraging Career Growth | Customer Journey: Jim, Part 5 of 6
Promotions get harder the higher you go. Doing 80% right won’t get you there. You need the whole package to move up. Customer Journey Series: Jim This article
August 24, 2026
Leadership insights & stories
Practical coaching ideas, customer journeys, and tools to lead with confidence.
Managing Low Performers by Putting the Right Person in the Right Role | Customer Journey: Jim, Part 4 of 6
It’s the leader’s job to make sure the assignment fits the person. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a
August 21, 2026
Managing a Low Performer Through Encouragement | Customer Journey: Jim, Part 3 of 6
How an employee feels about their job determines how hard they work to get results. Customer Journey Series: Jim This article is part of a customer journey series
August 19, 2026