Communications - Lisa D. Foster, Leadership Coaching & Training

Getting Tone Right in Email

I feel sorry for this guy. Not because his car is jacked up–it’s a commercial after all–but because, as an actor, he has the same script as a 16-year-old girl getting surprised with a car for her birthday. His job is to make us feel sorry for him, but the words are not going to get him there. He only has tone to do it. The commercial is effective because he and the girl get the tone right. There is…

6 Steps to Better Outcomes for Talking to Employees

January 23, 2018

Alignment and Effective 1:1s

An astounding number of managers and business leaders, 67% of them, report being uncomfortable communicating with their employees. That discomfort is about half attributable to the difficulty of delivering tough messages to employees, from feedback to company initiatives. It also includes a fair share of people who find it difficult to communicate even good news to employees. It’s difficult for many bosses to even deliver positive feedback like crediting others with good ideas (16%) or praising employees for their achievements…