Encouraging Career Growth | Customer Journey: Jim, Part 5 of 6
Promotions get harder the higher you go. Doing 80% right won’t get you there. You need the whole package to move up. Customer Journey Series: Jim This article
August 24, 2026
Leadership insights & stories
Practical coaching ideas, customer journeys, and tools to lead with confidence.
The 80% Trap: Why Being Very Good Blocks Senior Leadership Readiness
The 80% Trap Is Where Execution Peaks but Ownership Has Not Expanded You’re in the 80% trap if your strong performance has stopped translating into senior leadership readiness.
March 30, 2026
Confidence in Leadership: Why Strong Leaders Still Stall
Confidence in leadership doesn’t mean becoming someone else. It means trusting that you can handle what comes next. Confidence in leadership is often misunderstood. Many leaders who
March 27, 2026
The Leadership Bottleneck: When You Become the Chokepoint
A Leadership Bottleneck Happens When Everything Runs Through You High performers often rise because they are capable, decisive, and reliable. They solve problems quickly.They step in when others
March 25, 2026
Leadership Accountability: When Correction Without Development Destroys Ownership
Leadership Accountability Without Development Can Reduce Performance Leadership accountability is essential for performance. Clear expectations and follow-through matter. But leadership accountability is often misunderstood and overused. When it
March 23, 2026
Trust and Leadership Performance: Why Trust Alone Isn’t Enough
Trust and Leadership Performance Are Deeply Connected — But Trust Alone Can Stall a Team Trust and leadership performance are deeply connected. Most leaders understand that trust affects
March 20, 2026
Decision Making Under Pressure: The 80% Gap That Limits Senior Advancement
When Decision Making Under Pressure Is the 80% Gap Many capable leaders plateau not because they lack empathy, trust, or technical skill. They plateau because their decision making
March 18, 2026
Leadership Alignment Is Not Automatic
Senior leadership alignment is not about being nice or strict but about calibrating tension to produce growth. Many leaders assume alignment exists because no one is openly disagreeing.Meetings
March 16, 2026
Accountability vs Ownership: The Shift That Signals Promotion Readiness
Accountability vs Ownership: Which Is Better? Accountability keeps performance supervised.Ownership makes it scalable. Many leaders believe they are building ownership because they hold people accountable. But accountability and
March 13, 2026