Teams disengage when they feel ignored or misunderstood; they engage when they feel seen and heard. Learn how to use empathy and validation tactically—to improve listening, defuse defensiveness, and turn tough moments into forward motion.
Respect is a pre-condition for building trust, self-esteem, and motivation. It’s essential to creating the conditions for high performance.
When your team is motivated, they will naturally want to show up on time. So, showing up on time starts with motivating your team.
They may be brilliant technicians, but if they can’t work with others, they need leadership training to manage effectively.
Building better relationships is a skill we all need for success at work and in life. Some people are simply better at building better relationships than others. If your team lacks cohesion and members tend to remain siloed or in conflict, good news! We can all learn to become better at building mutually satisfying and fulfilling relationships. Naturally, due to childhood experiences and inclination, different people have different styles of relating to others. Psychologists call this your attachment style. Some…
Every year in November, I dedicate myself to 30 days of gratitude. Read all my posts here. Nov. 1: Honestly, I need gratitude more than ever this year. I can hardly express the unspeakable sadness I have experienced recently. I see fear and anxiety from conflict and violence writ large across the globe. Every day I experience conflicts, disrespect, and a lack of empathy writ small in my own life and in the lives of my clients and friends. Gratitude…
Emotional intelligence skills for sales consists of six specific skills that enable high performance throughout the sales cycle. Salespeople are in the business of making people happy. From small sales to big ones, the sales process is a trade of money for something that solves a problem or makes our lives better, easier, more effective, efficient, or just more beautiful. That’s why emotional intelligence is essential for increasing sales. In order to get to that magical moment where the seller…