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Leading at Scale | Customer Journey: Susan, Part 4 of 6

Instead of taking on more responsibility, leading at scale means developing leadership across the whole team. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the fourth post in the series. After Susan’s team hit crazy numbers for Q3 and Q4, her CEO announced that…

Your Boss’s Stress Is Not Your Stress | Customer Journey: Susan, Part 3 of 6

June 10, 2026

Customer Journeys

At higher levels, experienced executives often help each other manage stress by listening, validating the stakes, and talking their way back to steadiness. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the third post in the series. “I don’t know how to handle my…