Low Performers - Lisa D. Foster, Leadership Coaching & Training

Managing a Low Performer Through Encouragement | Customer Journey: Jim, Part 3 of 6

August 19, 2026

How an employee feels about their job determines how hard they work to get results. Customer Journey Series: Jim This article is part of a customer journey series following “Jim,” a VP of Research and Development in a multi-national pharma company navigating shifting organizational demands, rapid leadership changes, and pressure to adapt and keep his team functioning. His journey explores leadership presence, empathy, decision making, managing low performers, and helping talented employees grow. Each post explores a real coaching conversation…

What Low Performers Actually Need From Leaders | Customer Journey: Susan, Part 2 of 6

To turn around low performers, Susan stopped focusing on what she needed from them and started focusing on what they needed from her. Customer Journey Series: Susan This article is part of a customer journey series following “Susan,” a biotech sales executive navigating rapid organizational growth, leadership pressure, acquisitions, and team scaling. Each post explores a real coaching conversation or leadership challenge from that journey. This is the second post in the series. In one of our earliest conversations, we…