Karen, a first-time manager, was valuable to the organization but considered a difficult employee—on track to get fired if she didn’t improve her people skills. Customer Journey Series: Karen, A Difficult Employee This article is part of a customer journey series following “Karen,” labeled as a difficult employee. She was a first time manager in a small non-profit learning how to manage a team, motivate people, and promote collaboration. Her journey explores empathy, communication, conflict resolution, and learning how to…