How to build a culture of trust that enables accountability, ownership, and strong performance. A culture of trust is built through relationships where people trust you to consistently treat them with respect, fairness, and gratitude for the talents and ideas they bring to their work. When trust becomes a team norm, friction decreases, accountability increases, and teams perform without constant oversight.
Senior leadership effectiveness depends less on individual capability and more on how work is shared and sustained. For much of a leadership career, success is built on personal capability. You learn fast.You take responsibility.You solve problems. That identity—the person who gets things done—is often what earns leaders their first big opportunities. At senior levels, however, that same strength can quietly hold you back — because senior leadership effectiveness depends less on individual capability and more on how work is shared…
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Inadvertently, leaders create resistance when they focus too much on the work and not enough on the people doing the work. When leaders create resistance, upper management gets worried. For example, a CFO I worked with was referred to me by her CEO because employee satisfaction on her team was low and the error rate was too high. In our first conversation, she explained that she had spent the last two years improving processes: creating documentation, better record keeping, clarifying…
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Strong leaders rely on a variety of leadership styles, adapting how they lead based on context, people, and stakes. Key Takeaways about Leadership Styles Decades of leadership style research—including Daniel Goleman’s work on leadership styles and performance—show that how you lead directly affects results. Some leadership styles consistently improve engagement and outcomes. Others quietly undermine them, even when intentions are good. Think of leadership as a toolkit. Leaders with limited tools tend to overuse the same approach—often at the expense…
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And What It Tells Us About Where Leadership Skills Are Headed Over the past year, thousands of leaders came to this site looking for help on leadership skills. Not tips. Not hacks. But judgment — how to think, how to choose, and how to lead when the stakes are real. That matters. Because when you look closely at what people are reading, sharing, and spending time with, you start to see something clearer than trends. You see the questions leaders…
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Trust isn’t a “nice to have” in leadership. It is one of the fastest and most reliable ways to improve team performance. When leaders focus on trust in leadership, work moves faster. Conversations become more honest. Problems surface earlier, when they are still small and solvable. Teams spend less time protecting themselves and more time actually doing the work. That is not idealism. It’s efficiency, and it’s based on years of science proving that trust is the essential element of…
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Service-based leadership is about making work easier, clearer, and more human for the people around you. Service-based leaders inspire the most effort, loyalty, and follow-through.They aren’t the loudest or most dominant. They’re the ones who consistently remove friction for their teams — who listen, anticipate obstacles, and step in to help without making it about themselves. That kind of leadership doesn’t just feel good.It works. Key Takeaways Why service-based leadership gets results Why Service Inspires People to Do Their Best…
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