Why Strong Leaders Create Resistance Without Realizing It
Inadvertently, leaders create resistance when they focus too much on the work and not enough on the people doing the work. When leaders create resistance, upper management gets worried. For example, a CFO I worked with was referred to me by her CEO because employee satisfaction on her team was low and the error rate was too high. In our first conversation, she explained that she had spent the last two years improving processes: creating documentation, better record keeping, clarifying…
