admin - Lisa D. Foster, Leadership Coaching & Training

The Hidden Cost of Leadership Friction (And Why It Rarely Shows Up in Metrics)

January 28, 2026

Leadership friction is the hidden drag created when leadership systems, signals, and habits make it harder for people to do their best work — even when they’re capable, committed, and trying. If leadership friction were obvious, most organizations would have fixed it by now. But it’s not. Low performance becomes normalized when leaders emphasize values that crowd out quality. Priorities like speed, meeting deadlines, office politics, or surface-level agreement can quietly shift attention from excellence to compliance. The impacts become…

Why Strong Leaders Create Resistance Without Realizing It

Inadvertently, leaders create resistance when they focus too much on the work and not enough on the people doing the work. When leaders create resistance, upper management gets worried. For example, a CFO I worked with was referred to me by her CEO because employee satisfaction on her team was low and the error rate was too high. In our first conversation, she explained that she had spent the last two years improving processes: creating documentation, better record keeping, clarifying…